Concerned with the speed of its work, we present here the whole team so that you may not waste time contacting us.
The service scheduler is responsible for the scheduling of services and technicians. He is the right person to check the availability and location of our professionals and to schedule the visit of one of them to your equipment.
The technical support is responsible for offering technical support to the customer’s doubts and also for following-up and analyzing the guarantee processes. In case of doubts or analysis of the best solution to optimize the functioning of your equipment, or even if your equipment is under guaranty and presents some problem, he is the one who will be attending you as quickly as possible.
We also have the parts vendors. Each one is responsible for a region of the country and are prepared to readily serve any request for parts.
And to manage this team and to ensure that all requests from the sector are met, we can count on the After Sales Coordinator.
Currently, we inaugurated the newest unit dedicated exclusively for technical assistance and after sales in Dallas, Texas, to serve better the Americas: USA, Canada, Central America and South America.